What to expect before, during and after service.

1. Accepted service

The Happy Hamper provides machine wash, machine dry and fold service. We accept only items that can safely be machine washed and machine dried. We do not provide dry cleaning, hand washing, hang-drying, air-drying, ironing or pressing.

2. Separate household processing

Each household’s laundry is identified and processed separately. Laundry from different customers is not combined in the same wash or dry cycle.

3. Pockets, care labels and instructions

Customers are responsible for emptying pockets and removing valuables, money, jewelry, pens, cosmetics, electronics, medication and other personal items. The Happy Hamper follows visible care labels and confirmed preferences. An unreadable, missing or conflicting care label may cause an item to be set aside while the customer is contacted.

4. Weight, item pricing and minimum order

Final laundry weight is confirmed after pickup. Bags, baskets and packaging are not included in billable weight. Separately priced items are removed from the standard laundry weight and charged only at the listed item price. A $25 minimum applies to each standard pickup-and-delivery order.

5. Turnaround and payment

Standard turnaround is approximately 48 hours from pickup. Rush timing of approximately 12–24 hours applies only when requested and confirmed before pickup. Payment is due immediately after delivery by cash, Venmo, or credit or debit card through Stripe.

6. Stains, products and sensitivities

Stain treatment uses reasonable care and standard consumer laundry products, but complete stain removal cannot be guaranteed. Customer-provided detergents and scent products are used at the customer’s request. Fragrance-free detergent is available, but the same household machines may process scented products, so a completely allergen-free or fragrance-free environment cannot be guaranteed.

7. Pickup and delivery

Laundry must be securely contained, accessible and protected from weather. When laundry is left for contactless pickup or delivery, the customer authorizes The Happy Hamper to retrieve or leave it at the confirmed location. Responsibility for delivered laundry transfers to the customer once it is placed at that authorized location and delivery confirmation is sent.

8. Items we cannot accept

The following items are not accepted:

• Dry-clean-only or hand-wash-only items
• Hang-dry or air-dry items
• Leather, suede, shoes or rugs
• Weighted blankets
• Items containing electronics, batteries or heating elements
• Pet bedding or items with excessive pet hair
• Wet, mildewed or moldy laundry
• Items exposed to bedbugs, fleas, lice or other pests
• Laundry containing blood, bodily fluids or waste
• Items contaminated with oil, fuel, solvents, pesticides or hazardous chemicals
• Items containing needles, weapons, medication or valuables

The Happy Hamper may decline or return any order that presents a health or safety concern, exceeds available machine capacity or cannot be processed safely.

9. Normal wear, concerns and rewashes

Reasonable care is used, but normal wear cannot be completely prevented. The Happy Hamper is not responsible for damage caused by missing or inaccurate care labels, non-colorfast dyes, weak seams, preexisting damage, decorative attachments, items left in pockets or an item’s inability to withstand normal machine washing and drying.

Missing-item, service-quality or damage concerns should be reported within 48 hours after delivery. Please retain the item and packaging while the concern is reviewed. When a confirmed service error can reasonably be corrected, a complimentary rewash may be offered.